Refund & Returns Policy

At cosmedis.store, we are committed to delivering a seamless shopping experience. If you are not fully satisfied with your purchase, please review our policy below for guidance on returns and refunds.

Returns

  • Returns are accepted only for unopened and unused items.
  • Return requests must be initiated within 48 hours of receiving the order.
  • Items must be in their original, sealed packaging with no signs of use.
  • Prescription medicines and personal care products are non-returnable for health and safety reasons.

Refunds

  • Refunds are processed only after the returned item is received and inspected.
  • Refunds will be issued to the original payment method used at checkout.
  • Refund processing may take 7–10 business days, depending on your payment provider.

Return Process

  1. Contact our customer support team at care@csgeneraltrading.com within 3 days of receiving your order.
  2. Our team will provide return instructions once your request is approved.
  3. After the item is received and inspected, the refund will be processed to the original payment method.

Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the return is due to our error.
  • Original shipping charges are non-refundable.

Exceptions

  • Certain items, including perishable goods, are not eligible for return or refund.
  • If a product arrives damaged or defective, please contact us immediately to arrange a replacement or refund.